Data protection
Data protection declaration
We take the protection of your personal data very seriously. This is why we only process your data on the basis of the statutory provisions (GDPR, Telecommunications Act (TKG) 2003). The data protection information below provides you with information about the most important aspects of data processing on our website.
Getting in touch with us
The data you provide when you contact us using the form on the website or by e-mail shall be stored by us for a period of six months for the purpose of processing your enquiry and for any follow-up queries. We will not pass on this data without your consent.
Cookies
Our website uses so-called cookies. This involves small text files which are stored on your end device by means of the browser. These do not do any harm.
Our cookies are used to make our website more user-friendly. However, certain cookies remain stored on your device until they are deleted. They allow us to recognise your browser when you next visit our website.
Should you prefer not for this to happen, you can set up your browser so that it informs you about when cookies are set and you only allow this in individual cases. Deactivating cookies may restrict the functionality of our website.
Google Maps
Wir We use the maps provided by the "Google Maps" service of the provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Google Fonts
We use fonts ("Google Fonts") of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Google ReCaptcha
We use the "ReCaptcha" function with the aim of preventing bots from making entries in online forms, for example. This service is offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Web analysis
Our website uses functions provided by the Google Analytics web analysis service. The provider is Google Inc. headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Cookies are used for this purpose, which make it possible to analyse how users interact with the website. The information that is generated as a result is transferred to the Google server in the USA and stored there. You can prevent this by adjusting your browser settings as such, that no cookies are stored.
We have entered into a corresponding contract with the provider to process order data.
We have a legitimate interest within the meaning of the GDPR in improving what we offer and our website. Since the privacy of our users is important to us, all data relating to users is pseudonymised.
Your IP address is recorded but immediately rendered pseudonymous (e.g. by deleting the last 8 bits). As a result, only a rough localisation is possible.
Data is processed based on the statutory provisions of § 96 Para. 3 TKG and Art. 6 Para. 1 lit a (consent) and/or f (legitimate interest) of the GDPR.
Google is also certified under the Privacy Shield framework and in doing so, offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
The user data is stored for a duration of 14 months.
More detailed information on the use of data by Google, your options for settings and objecting can be found on the following websites of Google: https://www.google.com/intl/de/policies/privacy/partners ("Use of data by Google when you use websites or apps of our partners"), http://www.google.com/policies/technologies/ads ("Use of data for advertising purposes"), http://www.google.de/settings/ads "Managing information that Google uses to display adverts to you").
Mouse-Tracking
We have a legitimate interest within the meaning of the GDPR in improving what we offer and our website. This is why we use Hotjar so that we can better understand the needs of our users and optimise the services on this website. Hotjar's technology helps us to gain a better understanding of our users' experiences (e.g. how much time users spend on which pages, which links they click on, which things they like and dislike, etc.) which in turn helps us to customise what we offer based on our users' feedback. Hotjar works with cookies (see above) and other technologies with the aim of collecting information about how our users behave and about their end devices (especially the IP address of the device (only captured and stored in anonymised form), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for displaying our website). Hotjar stores this information in a pseudonymised user profile. The information is neither used by Hotjar nor by ourselves to identify individual users or merged with other data about individual users. More information can be found in Hotjar's data protection declaration: https://www.hotjar.com/legal/policies/privacy.
It is possible to object to the storage of a user profile as well as information pertaining to your visit to our website by Hotjar and the placement of Hotjar tracking cookies on other websites by clicking on this Opt-Out link.
Data storage through our webshop
We store the following data for the purpose of fulfilling the contract: Salutation, first and last name, address, e-mail address and optionally entered user data (company name, address details, telephone number). The data that you provide is required to fulfil the contract or to implement pre-contractual measures. We cannot conclude the contract with you without such data. Data shall not be transferred to third parties, with the exception of transferring the credit card data to the processing bank/payment service provider in order to debit the purchase price, to the transport company/shipping company commissioned by us to deliver the goods and to our tax advisor in order to honour our tax obligations. Once the purchase process has been terminated, the data we have stored will be deleted.
When a contract is concluded, all data from the contractual relationship is stored until the retention
period under tax law expires (7 years).
The data: name, address, goods purchased and date of purchase are also stored until the product liability expires (10 years). The data is processed based on the legal provisions of § 96 Para. 3 TKG as well as Art. 6 Para. 1 lit a (consent) and/or lit b (necessary for fulfilment of the contract) of the GDPR.
Registration and user account
Users of our webshop can choose to create a user account. We shall provide users with the necessary information (mandatory fields and optional details) as part of the registration process. The data entered during registration is used for the purpose of making use of the services we offer. Users may be notified of information relevant to what we offer or to registration, such as changes to the scope of the offer or technical updates, by e-mail.
In the event that users terminate their user account, their data shall be deleted from this account; one exception to this rule is data, the retention of which is necessary for commercial or tax law purposes pursuant to Art. 6 para. 1 lit. c GDPR. It is the responsibility of the users to back up any data in case of termination prior to the end of the contract. We have the right to irrevocably delete all user data stored during the duration of the contract.
We store the IP address and the time of the respective action by the user both in line with our legitimate interests and on the basis of the interests of the user in protection against misuse and other unauthorised use if a user utilises our registration and login function in conjunction with their user account. The IP addresses are anonymised or deleted after no more than 7 days.
As a matter of principle, we do not disclose the data to third parties, with the exception of situations where we have to assert our claims or where we have to fulfil legal obligations in accordance with Art. 6 Para. 1 lit. c GDPR.
Newsletter
You have the opportunity to subscribe to our newsletter through our website. We may also collect and process additional details that users provide voluntarily so that we can provide you with targeted information.
We require your e-mail address as well as your declaration that you agree to receive the newsletter to be able to send you our newsletter. Once you have registered for the newsletter, we will then send you a confirmation e-mail containing a link to confirm your registration.
Your newsletter subscription can be cancelled at any time. Please send your cancellation request to the following e-mail address: office@thermotec.eu.
We will then immediately delete your data associated with sending you the newsletter.
Google-Re/Marketing-Services
We have a legitimate interest within the meaning of the GDPR in improving both what we offer and our website. This is why we use the marketing and remarketing services ("Google Marketing Services" for short) offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ("Google").
Google is certified under the Privacy Shield framework and in doing so, offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google marketing services allow us to display adverts for and on our website in such a targeted manner that users are only shown adverts that potentially reflect their interests. This involves Google running a code and using so-called (re-)marketing tags, which are used to store a unique cookie in the browser of the user. See above for the use of cookies.
The information obtained can also be associated by Google with such information from other sources. Should the user subsequently access other websites, they can be presented with adverts tailored to their interests.
The IP address of the user is also captured by Google Analytics, but immediately rendered pseudonymous (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible, hence the ads are not managed and displayed for a specific person, but rather for the holder of the cookie, irrespective of who this cookie holder is. This does not apply, of course, where a user has explicitly allowed Google to process the data without such pseudonymisation. The information that is gathered about users by Google marketing services is transmitted to Google and stored on their servers in the USA. The IP address of the user is not merged with the data of the user as part of other Google services.
One of the cookies we use is from the "Google AdWords" Google marketing service; we may display adverts from third parties based on the "AdSense" Google marketing service and its cookies. More information about the use of data for marketing purposes by Google can be found at https://policies.google.com/technologies/ads, the privacy policy of Google is available at https://www.google.com/policies/privacy.
We also use the "Google Tag Manager" for integrating the analysis and marketing services offered by Google into our website and managing them in a centralised manner.
Online presence in social media
We maintain an online presence within social networks and platforms so that we are able to communicate with users, interested parties and customers who are actively involved there. The terms and conditions and data processing guidelines of the respective operators shall apply when accessing these networks and platforms.
We shall only process the data of users if they communicate with us on social networks and platforms, insofar as not otherwise stated in our data protection declaration.
Use of Facebook social plugins
We have a legitimate interest within the meaning of the GDPR in improving what we offer and analysing, optimising and operating our website cost-effectively. This is why we use social plugins ("plugins") from the social network facebook.com, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins can display content such as graphics, text contributions or videos or elements for interaction on the website. You will be able to recognise them by one of the Facebook logos ("f" on a corresponding background, the "thumbs up" sign or the terms "Like" or "Gefällt mir") or the labelling with the addition "Facebook Social Plugin". The list and appearance of the Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
Facebook is certified under the Privacy Shield framework and in doing so, offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
More information concerning the collection of data by Facebook, the further processing and use of the data as well as the user rights and setting options in order to protect privacy can be found in Facebook's data protection notice: https://www.facebook.com/about/privacy/.
Content and functions of the Twitter service may be incorporated into what we offer online. They are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. For example, this may include content such as images, videos or texts and buttons that users can use to react to the content. If the users are members of Twitter, it is possible for Twitter to assign access to the content and functions to the respective user profiles. Privacy policy of Twitter: https://twitter.com/de/privacy.
Twitter is certified under the Privacy Shield framework and in doing so, offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active).
Content and functions of the Instagram service may be incorporated into what we offer online. They are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. For example, this may include content such as images, videos or texts and buttons that users can use to react to the content. If the users are members of Instagram, it is possible for Instagram to assign access to the content and functions to the respective user profiles. Privacy policy of Instagram: http://instagram.com/about/legal/privacy/.
Content and functions of the Pinterest service may be incorporated into what we offer online. They are offered by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA. For example, this may include content such as images, videos or texts and buttons that users can use to react to the content. If the users are members of Pinterest, it is possible for Pinterest to assign access to the content and functions to the respective user profiles. Privacy policy of Pinterest: https://about.pinterest.com/de/privacy-policy.
Content and functions of the Xing service may be incorporated into what we offer online. They are offered by XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. For example, this may include content such as images, videos or texts and buttons that users can use to react to the content. If the users are members of Xing, it is possible for Xing to assign access to the content and functions to the respective user profiles. Privacy policy of Xing: https://www.xing.com/app/share?op=data_protection.
Content and functions of the LinkedIn service may be incorporated into what we offer online. They are offered by LinkedIn Ireland Unlimited Company, Galgenau 19
A-4212 Neumarkt i. M.
For example, this may include content such as images, videos or texts and buttons that users can use to react to the content. If the users are members of LinkedIn, it is possible for LinkedIn to assign access to the content and functions to the respective user profiles. Privacy policy of LinkedIn https://www.linkedin.com/legal/privacy-policy.
LinkedIn is certified under the Privacy Shield framework and in doing so, offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active).
Vimeo
Videos from the "Vimeo" platform may also be incorporated into our website. They are offered by Vimeo Inc., Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA. Privacy policy: https://vimeo.com/privacy.
Youtube
Videos from the " Youtube" platform may also be incorporated into our website. They are offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Your rights
You have the fundamental rights to information, rectification, deletion, restriction, data portability, revocation and objection. It is possible to lodge a complaint with the supervisory authority if you believe that the processing of your data is in violation of data protection law or that your data protection rights have been violated in any other way. This is the Data Protection Authority in Austria.
You can reach us using the following contact details:
Mixit Dämmstoffe GmbH
Galgenau 19
A-4212 Neumarkt i. M.
Mail: office@thermotec.eu
Our representative in the EU can be reached using the following contact details:
Our data protection officer can be reached using the following contact details:
Source: The model data protection declaration of the Austrian Economic Chamber was used as the basis for this data protection declaration
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